Privacy Policy

How we collect, use, and protect your personal information. Last updated: February 2025.

1. Who We Are

Immersion Cooling Australia ("we", "us", "our") is an enterprise immersion cooling consultancy operating in Australia. We design, supply, build, and maintain liquid immersion cooling systems for AI data centres, high-performance computing, defence, and critical enterprise infrastructure.

2. Information We Collect

We may collect the following types of personal information:

  • Enquiry form submissions: Name, email address, company name, role/title, phone number, and the content of your message.
  • Newsletter signup: Email address only.
  • Website analytics: Anonymised, aggregated usage data including pages viewed, referral source, general location (country/city level), device type, and browser. This data does not personally identify you.

3. How We Use Information

  • Respond to enquiries: We use your contact details and message to reply to consultation requests and project enquiries.
  • Send newsletters: If you opt in, we use your email to send industry updates, technical insights, and company news.
  • Improve our website: Anonymised analytics help us understand visitor behaviour and optimise content and performance.
  • Legitimate business purposes: Compliance with legal obligations, protection of our rights, and enforcement of our terms.

4. Legal Basis

  • Consent: When you submit a form or subscribe to our newsletter, you consent to our use of your information for those stated purposes.
  • Legitimate interest: We have a legitimate interest in using anonymised analytics to improve our website. This data does not identify individuals.

5. Australian Privacy Principles (APPs)

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth):

  • APP 1 — Open and transparent management: This policy is publicly available. We maintain practices and procedures to comply with the APPs.
  • APP 3 — Collection: We only collect personal information that is reasonably necessary for our business functions.
  • APP 5 — Notification: We inform you at or before the time of collection about the purpose of collection and how to access or correct your information.
  • APP 6 — Use and disclosure: Personal information is used only for the primary purpose of collection, or a related secondary purpose you would reasonably expect.
  • APP 7 — Direct marketing: We only use your information for marketing if you have consented (newsletter signup). You may opt out at any time.
  • APP 8 — Cross-border disclosure: Our service providers (Web3Forms, Cloudflare) may store data in overseas data centres. We take reasonable steps to ensure they comply with applicable privacy standards.
  • APP 11 — Security: We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or modification.
  • APP 12 — Access: You may request access to the personal information we hold about you.
  • APP 13 — Correction: You may request correction of inaccurate, incomplete, or outdated personal information.

6. Third-Party Services

We use the following third-party services that may process your data:

We do not sell your personal information to third parties.

7. Data Storage and Security

We store personal information in secure, access-controlled systems. Measures include:

  • Industry-standard secure hosting and encrypted data transmission
  • Access limited to authorised personnel for legitimate purposes only
  • Retention only for as long as necessary, or as required by law

8. Your Rights

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or outdated information.
  • Complaint: If you believe we have breached the APPs, contact us first. If unsatisfied, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or phone 1300 363 992.

9. Newsletter Opt-Out

You may unsubscribe from our newsletter at any time by:

10. Contact for Privacy Enquiries

For questions about this policy, access/correction requests, or privacy complaints:

Immersion Cooling Australia
Email: info@immersioncooling.com.au
Web: immersioncooling.com.au

We will respond within 30 days.

Last updated: February 2025